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Account Management

This section covers everything related to your Wing Tools account, subscription, and billing.

Your Dashboard

The dashboard is your central hub for account management.

Accessing the Dashboard

  1. Log in to Wing Tools
  2. Click your name/email in the top navigation
  3. Select Dashboard from the dropdown
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Dashboard Overview

Your dashboard displays:

Account Summary:

  • Current tier (Free, Basic, Premium, or Pro)
  • Account email and verification status
  • Member since date

Quick Actions:

  • Manage subscription
  • Account settings

Managing Your Subscription

Viewing Subscription Details

From your dashboard, click Subscription to see:

Current Plan:

  • Tier name and description
  • Billing amount and currency
  • Billing period (monthly, semi-annual, annual)
  • Next billing date

Billing History:

  • Past invoices and receipts
  • Payment status
  • Download invoice PDFs

Upgrading Your Subscription

From Free to Premium

  1. Navigate to Dashboard → Subscription
  2. Click Upgrade to Premium
  3. Select billing period:
    • Monthly
    • Semi-annual
    • Annual
  4. Click Continue to Payment
  5. Enter payment details in Stripe Checkout
  6. Complete purchase

Premium features activate immediately after successful payment.

Changing Billing Period

To switch between monthly, semi-annual, or annual billing:

  1. Navigate to Subscription page
  2. Click Change Billing Period
  3. Select new period
  4. Review prorated charges/credits
  5. Confirm change

Prorating: If you switch from monthly to annual mid-month, you'll receive credit for unused monthly time applied to the annual subscription.

Downgrading Your Subscription

From Premium to Free

  1. Navigate to Subscription page
  2. Click Cancel Subscription
  3. Select Downgrade to Free option
  4. Confirm cancellation
  5. Premium features remain active until end of current billing period

Cancelling Your Subscription

  1. Navigate to your Account page
  2. Click Cancel Subscription (or Cancel & Get Full Refund if within 14 days)
  3. Select a cancellation reason from the dropdown
  4. Optionally provide additional feedback
  5. Click Continue, then confirm on the next step

14-Day Refund Guarantee

If you cancel within 14 days of your subscription start date, you'll see a green Cancel & Get Full Refund button on your Account page. Clicking it will:

  • Cancel your subscription immediately
  • Issue a full refund to your original payment method (appears within 5-10 business days)
  • Refund unused AI credits purchased within their own 14-day window (pro-rated based on remaining credits)
  • Downgrade your account to the free tier immediately

This applies to both recurring subscriptions and prepaid plans.

Cancellation After 14 Days

After the 14-day refund window:

  • Cancellation takes effect at the end of your current billing period
  • You retain full access to paid features until then
  • You will not be charged again
  • No refunds are issued for partial periods

Re-activation

You can re-subscribe at any time to restore paid features. Each new subscription has its own 14-day refund window.

Usage Statistics

Understanding Your Usage

Wing Tools tracks several usage metrics to help you stay within tier limits.

Daily Upload Limit

TierDaily UploadsReset Time
Free5Midnight UTC
Premium100Midnight UTC
Pro1000Midnight UTC

Viewing current usage: Dashboard shows "Uploads Today: X / Y"

When you hit the limit:

  • Upload attempts return "Rate limit exceeded" error
  • Limit resets at midnight UTC
  • Upgrade to higher tier for more uploads

Monthly Usage History

Premium and Pro users can view detailed monthly statistics.

Access from: Dashboard → Usage Statistics

Billing and Invoices

Payment Methods

Wing Tools uses Stripe for secure payment processing.

Accepted payment methods:

  • Credit cards: Visa, Mastercard, American Express, Discover
  • Debit cards
  • SEPA Direct Debit (Europe)
  • Google Pay, Apple Pay (where available)

Updating Payment Method

  1. Navigate to Subscription page
  2. Click Update Payment Method
  3. You'll be redirected to Stripe Customer Portal
  4. Update card details
  5. Click Save and return to Wing Tools

Changes take effect immediately for future billings.

Billing Address

Required for invoicing:

  • Full name
  • Street address
  • City, postal code
  • Country

To update billing address:

  1. Navigate to Account Settings
  2. Click Billing Address
  3. Update address fields
  4. Click Save

Address changes apply to future invoices immediately.

Viewing and Downloading Invoices

All invoices are available in your account:

  1. Navigate to Subscription → Billing History
  2. View list of all invoices with:
    • Invoice number
    • Date issued
    • Amount and status
    • Download link

Downloading invoices:

  • Click Download PDF next to any invoice
  • PDF includes:
    • Invoice number and date
    • Billing address
    • Line items (subscription description, period)
    • Amount, currency, payment method
    • Payment status

Invoices are generated using InvoiceNinja for compliance with European tax regulations.

Failed Payments

If a payment fails:

  1. Immediate notification: Email sent to your account email
  2. Retry attempts: Stripe automatically retries up to 3 times
  3. Grace period: 7 days to update payment method
  4. Downgrade warning: After 7 days, account downgrades to Free tier

To resolve failed payment:

  1. Check email for payment failure notification
  2. Log in to Wing Tools
  3. Navigate to Subscription
  4. Click Update Payment Method
  5. Enter valid payment details
  6. Stripe will retry charge immediately

Tax and VAT

European Union customers:

  • VAT automatically calculated based on billing country
  • VAT ID field available for business customers
  • Invoice shows VAT amount and rate

Non-EU customers:

  • Prices shown exclude tax
  • Local taxes may apply based on your country

Business/VAT customers:

  1. Navigate to Account Settings → Billing Information
  2. Enter VAT ID
  3. Click Validate
  4. Invoices will show VAT reverse charge (if applicable)

Account Settings

Password Management

Changing Your Password

  1. Navigate to Account Settings → Password
  2. Enter current password
  3. Enter new password
  4. Confirm new password
  5. Click Update Password

Password requirements:

  • Minimum 8 characters
  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number
  • At least one special character recommended

Forgot Password

If you've forgotten your password:

  1. Go to login page
  2. Click Forgot Password?
  3. Enter your email address
  4. Check email for reset link
  5. Click link and enter new password
  6. Password resets immediately

Security notes:

  • Reset links expire after 1 hour
  • Only the most recent reset link is valid
  • Password is hashed with bcrypt (cannot be recovered, only reset)

Account Deletion

To permanently delete your account contact the support.

Support and Help

Getting Support

Support availability depends on your tier:

TierSupport ChannelAverage Response Time
FreeDocumentation, FAQSelf-service
PremiumEmail support24-48 hours
ProPriority email support12-24 hours

Contacting Support (Premium/Pro)

Easiest way for you and us if you click the "Report an Issue" button right in the view that you have currently open. This will include all relevant context information for the support engineer, including your current configuration.

To manually create a ticket:

  1. Navigate to Dashboard → Support
  2. Click Create Support Ticket
  3. Fill in ticket form:
    • Subject
    • Category (billing, technical, feature request)
    • Description
    • Attach files (optional)
  4. Click Submit Ticket

What to include in technical support requests:

  • Snapshot file (if upload failed)
  • Error message (exact text)
  • Browser and version
  • Steps to reproduce issue
  • Expected vs. actual behavior

Viewing Support Tickets

Track your support requests:

  1. Navigate to My Tickets in the navigation bar
  2. View all tickets with:
    • Ticket number
    • Status (open, in progress, resolved)
    • Created date
    • Last updated
  3. Click ticket to view conversation

Self-Service Resources

Before contacting support, try these resources:

Next Steps

Need help with billing? Email support@theta-tontechnik.de (Premium/Pro) or consult the documentation (Free).

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